Ordering Information

Dear travelers, thank you for choosing our travel services! In order to make your travel experience smoother, we hereby remind you to read the following instructions carefully before purchasing and booking travel products. We hope that this information will help you understand the entire booking process and relevant precautions, so that you can better arrange your trip.

I. Booking method
Online booking: You can make a reservation through our official website or email. After selecting your favorite travel product, fill in the relevant information and complete the payment to successfully book.

II. Booking process
Select product: Browse our travel product library and choose your favorite itinerary, route or activity. If you want to design a private customized itinerary, please contact our account manager and provide your needs and budget. We will tailor a unique travel plan for you.

Fill in information: Fill in your personal information according to the prompts, including name, contact information, departure date, number of people, etc. If you need special needs (such as catering, accommodation requirements, etc.), please inform us in advance.

Pay the fee: Confirm the travel product service and complete the payment, and the reservation will take effect.

Confirm the order: After the payment is successful, you will receive an electronic confirmation form automatically generated by the system. Please be sure to save this confirmation, which contains your booking information and itinerary details.

III. Payment Instructions
Payment Time: All orders must be paid within the specified time, otherwise the system will automatically cancel the booking.

Payment Method: When booking, a certain percentage of the deposit or full payment is required (the specific amount is the same as the product description). Please choose the appropriate payment method according to your convenience.

Invoice Issue: If you need an invoice, please fill in the relevant information when booking. The invoice will be issued based on the information you provide. If you need an invoice, please inform the customer service team in advance.

IV. Cancellation and Modification
Cancellation Policy: If you need to cancel your trip for personal reasons, please refer to the following refund policy:
More than 7 days before departure: full refund;
Within 7 days before departure: 50% service fee will be charged;

Modify the order: If you need to modify the order, please contact our customer service immediately. We will try our best to adjust the itinerary for you, but the specific possibility and cost of the modification need to be determined according to the actual situation.

Failure to arrive on time: If you fail to arrive at the meeting point at the agreed time, it may affect your itinerary. Please be sure to confirm the departure time in advance and arrive at the meeting point in advance.

V. Travel Preparation
Document Requirements: Depending on the destination, you may need to bring a valid ID card, passport, visa and other relevant documents. Please be sure to check in advance to ensure that all documents are valid.

Health: Please make sure that your health is suitable for travel activities before traveling. If you have special health needs, please inform us in advance and we will provide you with corresponding assistance.

Luggage Preparation: Please plan your luggage reasonably according to the type of travel project you are going to. Bring necessary clothing, personal hygiene products, sunscreen, medicines, etc. to ensure a comfortable journey.

Travel Insurance: We strongly recommend that you purchase travel insurance to ensure your safety during the trip. If you have not purchased it, please use the insurance service we provide.

VI. Service Content and Standards
Our travel services usually include:
Tickets: designated attractions and activities listed in the itinerary
Excellent professional tour guides
Air-conditioned ground transportation with licensed drivers
Accommodation in four-star hotels and above
Excluded:
International/domestic flights to and from China
Chinese visas
Meals: Except for breakfast provided by the hotel, other meals are not included; your guide will provide advice and assist in booking according to your requirements.

VII. Itinerary Adjustment and Force Majeure
Itinerary Adjustment: Due to factors such as weather, transportation, and local policies, the itinerary may be adjusted. We will try our best to reduce inconvenience and notify you of relevant fluctuations in advance.

Force Majeure: If the trip cannot continue due to force majeure factors such as natural disasters and sudden epidemics, you can choose the refund and change service according to the relevant policies. The specific refund standards will be handled in accordance with relevant laws and regulations and specific terms and contracts.

VIII. Precautions
Personal safety: Please always be alert during the trip and protect your belongings. When participating in high-risk projects, please be sure to comply with safety regulations.

Respect local culture: During the trip, respect local customs and cultural etiquette. It is recommended that you understand the basic etiquette and taboos of the destination in advance to reduce unnecessary trouble.

Consumption Tips: Please pay attention to the differences in consumption levels in various places, consume rationally, and ensure your own economic security. If you encounter price problems, you can report to the staff in time, and we will do our best to handle it for you.

Warm Tips: There may be some self-funded projects in the itinerary (such as self-selected experience activities or entertainment and dining). The tour guide will explain in advance, and the choice is completely independent, and there is no forced consumption!

IX. Disclaimer
After-sales service: If you encounter any problems during the trip, you can contact our customer service at any time. We will provide you with full support and solve your questions and problems.

Feedback form: Your opinions are very important to us. After completing the trip, we will ask you to fill out the feedback form, and your feedback will help us continuously improve the quality of our service.

X. Other instructions
Product information: All travel product information is consistent with the actual services provided. We strive to provide the latest product descriptions and accurate information, but ultimately consistent with the actual provision.

Legal statement: All travel services are protected by relevant laws and regulations. Please make sure to enjoy the fun of travel under the premise of complying with relevant laws.

Dear travelers, I wish you a happy journey and a wonderful journey! If you have any questions, please feel free to contact us and we will serve you wholeheartedly.